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Worst experience with any company for years. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? Please refer to our Privacy Policy or Contact Us for more details. How can anyone get a head if you won't let them. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. Smoke signals are more effective than this worthless company's service. They have never sent the labels & I can prove that through photographed daily mail, in my email. I called the customer service number 800-244-1111 to ask a simple question about my service. Every customer service line I call transfers me to a different customer service line, which ends up giving me another manager number (who then never responds). All CenturyLink plans include a modem and have the option to either lease it for a price of $10/month or make a one-time purchase and pay $150. (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) However, service is beyond bad-simply put-I have no Internet. CenturyLink Prepaid internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. We are on a dead end secondary road with about 200 houses. Where they do exceptionally poor is in customer service. For a telecom company I'm astonished about how bad their customer service is, they're useless. It can get worse than Comcast/Xfinity & CenturyLink is it. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. CenturyLink Internet service includes WiFi. The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. I didn't sign anything agreeing to this I'm not sure how they get away with this. Trying to return modem. Customer Reviews - Plans and Prices. lied to, overcharged, didn't keep their word to me. Average salaries for CenturyLink Business Service Technician: $31 - $34. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers. Reviews of CenturyLink service from real customers. Centurylink - Century Link SUCKS!!! Almost a whole year of harassment from this company & still have gotten Nowhere! It was never reliable. Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. You can opt to rent your modem instead for $15 per month if you want to pay less upfront. Twice! Our partners cannot pay us to guarantee favorable reviews of their products or services. Centurylink Online. If you're not registered for My CenturyLink, sign up now. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. This company is terribly incompetent! My service has been out 2 weeks, that means my child is 2 weeks behind in school. They will keep raising your rates. You’ll even get your own customizable CenturyLink home page. My CenturyLink accepts all the same forms of payment as Quick Bill Pay, and you can store your payment info, so future payments are even faster. Kirby Brown (@kirbyb3) reported 8 hours ago. Shop CenturyLink Plans in your area. They then assure us that the internet person is on there way. They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. I was a customer for over eight years. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. Get Receipt in the Text Message and E-Mail. The service guy never showed the first time so i have to wait another week. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. Average salary for CenturyLink Business Development in New York City: $159,394 - $172,443. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. Power surges covered from day one. We call and they assure us we will have internet the next day and they will call us by 8:00 the next morning. Hours spent with customer service, and being transferred from one person to another. They never transferred my service and claimed the account was lost... CTL service told me that I needed a new modem. Yes. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it. The customer service doesn’t know what the rest of their team is doing. Yes. No automated voice saying how long the wait or the usual that "you are a valued customer and your call is important to us". So this is their way of working things out, by lying & deceitful actions. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. See what people are saying about their experience with CenturyLink. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. International calling plans are also offered by CenturyLink, with over 100 countries to choose from for unlimited calling. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Call 1-855-727-9914 to order! You are requesting a quote and other information regarding your telecommunications needs. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make. It's like $100 extra. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. Their modem drops signal MULTIPLE MULTIPLE times every day. Have been disconnected twice already after holding 30 minutes. RUN AWAY. The customer service staff will only day they are sorry you are having problems without any reliable information on the problem. When I moved again I would've signed up with them but not now. It rang one ring and then went to some faint background music. I let it warm up and plug it in and tried for 20 minutes then called them at 3:37 pm and after 10 minutes of giving my information I got to talk to a guy and 10 minutes later he said he couldn't do anything it was put on hold and I would have to talk to someone else in a different dept. They kept trying to charge us for internet we did not have, finally agreed to credit our bill a small amount, and then reversed it and tried charging us for another month when we still did not have internet. So when I got there it was sitting outside. CenturyLink has the worst customer service of any company that I've ever dealt with. Yeah Google! Jan 01, 2021 @ Pissed Consumer Enjoy all double play bundles for only $85/mo. Century link is the worst internet ever. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. This was in May of 2019 & they have not stopped billing me or harassing me, to date. Centurylink Simple Pay. Back to Home Page Find CenturyLink phone numbers, email addresses, and links. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. My billing charge is still not resolved after 3 calls, and the bill does not show why it went up. NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included. Waiting 45+ minutes to get assistance is completely unacceptable. Website doesn't recognize account number or last name. I believe they teach their sales reps to sneak in hidden charges, then they make it to where you cannot question it. They have slow speeds for too much money. I then had to make reversal phone calls because there were billing problems! Out of 20 outreaches on my part, I have heard back 5 times; for the past 15 attempts (over the course of 2.5 months), I have been snubbed. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. I pay … The absolute worst experience I have ever had with a company. I implore you not to do any business with CenturyLink, their customer service is absurd. CenturyLink also lets their customers call Canada whenever they want, and flexible plans offer low rates to Mexico and other Latin American countries. It takes a long time to get through the automated system. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. I am switching providers, Have a house with someone doing remote school and two people doing remote work. Please stop giving your business to this company, they need to be shut down ASAP. Having to talk to a representative who has no idea what they're doing. Stay clear of these criminals. I called again and surprise there are no notes and nothing they could do. In a few words, what should everyone know about CenturyLink? Currently on hold for 1.5 hours. See reviews below to learn more or submit your own review. Hey @CenturyLink I just had by far and away the single best experience I’ve ever had with any customer service rep of any company I’ve ever dealt with in my entire life. So much for regulation! Que system that does not recognize voice prompts. CenturyLink one-time fees include installation fees ($50 to $125, depending on location) and equipment purchase costs (up to $150 for a CenturyLink modem). Customer service usually makes things worse. When their system crashes, you can bet on losing phone and internet service for one to three days. Find high-speed internet, local and long distance home phone services, TV, and special bundle offers. THE WORST I have had century link for 20 yrs. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I Never had) over to a collection agency. Although some providers offer a wider range of plan speeds and costs, CenturyLink offers a few solid plans at prices that won’t bludgeon your budget. The internet service itself is average, nothing special. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. - Real Time | s.last.fm ... CenturyLink login and bill pay links, customer care, service, support and contact info. If you go to the Centurylink site, there are instructions on how to print a label to ship the modem back. CenturyLink Internet prices start at $49 per month. Keeping in mind, centurylink gave me until the 24th of March 2020 to send boxes back (without the labels they claim to have sent) in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. Lost internet months ago due to a storm. They have a monopoly. They offer VoIP services with the same convenience and advantages of a landline with the features and pricing of VoIP service, to give out the best of both worlds. "Customer service" mocks you & then "accidentally" disconnects you. Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. This was in May of 2019 & they have not stopped billing me or harassing me, to date. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. Tried calling got hung up on 5 times. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. 5:00 the next day rolls around and we call and they tell us well the person who was supposed to install came and said they were not able to come because no one let them in the house even though 3 people were in the house the whole day. Make calls on the go without fearing lost calls or choppy connections. TWICE! Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. They don't care. I thought I would take the wait time to write this review. CenturyLink emerged as one of the most affordable. I would have never done that, not in a million years, that's just one of their lies. The Internet Basics computer also comes with a 30-day money-back satisfaction guarantee, 24/7 technical support, plus parental controls. Said they would send out a tech, who claimed they called us, and yet we were all home and quarantined when they supposedly arrived :). With CenturyLink, you’ll pay $9.99 a month to rent one of its modems—or you can pay a one-time fee of $99.99 to purchase your modem outright. Assistance that is serviced is only half-completed and ineffective. I continued on with Spectrum. Before you decide on Internet service from CenturyLink, learn from 3,305 reviews from verified customers with an average rating of 3.16/5 stars. I week later I got an email for $170 cancellation. Next morning rolls around 8:00 comes and goes we call back at 9:00. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. It saves on the cost of having to pay for monthly rental fees. Your review has been submitted. They will keep giving you repair deadlines and blow through them for days. WORST company & customer service EVER!! Just the feeling of being put in a dark corner and hoping but not knowing if someone will ever come along. My CenturyLink can be used via a smartphone, a computer or a tablet. MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. Malfunctions covered after the manufacturer's warranty. they said they left messages (they lied) they said they texted me. Nothing has been followed through to completion. Customer must activate services within 30 days of order. @CenturyLink your service is terrible. Gave them one star because you have to give them something in order to write a review. While waiting for my two year contract to be finished, I moved to an area with free Internet. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service. CenturyLink bundle deals offer better overall value if you buy more than one service. I was on the phone 45 minute and talked to 3 people and was then hung up on. However, the challenge comes in when looking for the best modem because of the number of options available today. The technicians are very rude along with the customer service people. Called customer service number several times only to get the automated circular run around. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. Thank you! If it happens over a weekend you can be assured it won’t be resolved until the following week no matter what they tell you. so I was transferred to the other dept and 20 minutes later I was talking to another person and they couldn't do anything for me except set up another appointment on December 31st I told them that was to late let me talk to his supervisor he put me on hold for the 5th time and said his supervisor would call me no longer then a half hour as I was hanging up I heard his voice and he said his super would be right here just hang on after 6 minutes they hang up at 5:11 pm and the supervisor never did called me back! The first time I called to figure out what the issue was, I called and was on the line for 20 minutes, and was hung up on. Ads related to: Centurylink My Simple Pay Results from Microsoft . The pricing varies depending on your area, the download speed, and whether you bundle it with other services. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. Everywhere I look they have terrible reviews! Worst company & customer service Ever!! So now here we are a whole day without internet with tons of lies and broken promises not knowing when will we get internet. I was with CenturyLink for 41 years, well before they were called CenturyLink. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. Make Gift Payments for Friends, Family and Relatives. Enter your username and password to access your CenturyLink account. So If you want a lot of stress in your life call them. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. When I changed my address my two year contract started over . Pure business customers up and canceled more than one service @ kirbyb3 reported. Service has been out 2 weeks, that means my child is weeks... High speed Internet, local and long distance home phone services, TV and. 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